Job Description
Launch your IT career tomorrow with Buffalo's leading tech employer! We're seeking motivated IT Support Trainees to join our dynamic team in Buffalo, NY. No experience required – just a passion for technology and eagerness to learn. Our comprehensive training program covers hardware troubleshooting, network fundamentals, security protocols, and customer service excellence. Enjoy hands-on mentorship, industry certifications, and a clear path to full-time employment. Join us in shaping Buffalo's digital future while building a stable, high-demand career.
Responsibilities
- Provide tier-1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network diagnostics and basic server administration
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex problem resolution
- Participate in security audits and compliance initiatives
- Deliver exceptional customer service with SLA adherence
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy with Windows OS familiarity
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work flexible hours including occasional weekends
- CompTIA A+ certification desired (training provided)
- Valid driver's license for occasional on-site visits
- Pass background check and drug screening