Job Description
Are you looking to launch a rewarding career in Information Technology? Apex Systems is seeking a dedicated IT Support Trainee to join our growing team in Tulsa, OK. If you are eager to learn, have a knack for problem-solving, and want to start your professional journey immediately, we want to hear from you!
In this role, you will receive hands-on training from industry experts while supporting our internal infrastructure. We offer a comprehensive mentorship program designed to fast-track your technical skills and prepare you for future advancement.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve technical issues related to computers, printers, and network connectivity for end-users.
- Ticket Management: Log and track support requests in our ticketing system to ensure timely resolution and customer satisfaction.
- System Maintenance: Assist in the installation, configuration, and basic maintenance of operating systems and applications.
- User Support: Provide exceptional technical support via phone, email, and in-person to employees, ensuring minimal downtime.
- Network Basics: Learn to configure network settings and troubleshoot basic connectivity issues under supervision.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Experience: No prior professional IT experience required; internship or volunteer experience is a plus.
- Technical Skills: Basic computer literacy and familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Soft Skills: Strong communication skills and a patient, customer-service-oriented attitude.
- Availability: Must be available to start immediately (Tomorrow).