Job Description
Launch your IT career with our comprehensive trainee program in Cincinnati! We're seeking motivated individuals to join our dynamic IT Support team, offering hands-on experience, mentorship from industry experts, and a competitive $5,000 sign-on bonus. This role combines technical training with real-world problem-solving in a collaborative environment. Perfect for recent graduates or career changers eager to build foundational skills in network administration, system troubleshooting, and cybersecurity best practices. Join us to grow professionally while serving our diverse client base across Ohio.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 support via phone, email, and remote assistance
- Deploy and configure workstations, printers, and network devices
- Document ticket resolutions in ITSM systems (e.g., ServiceNow)
- Assist with cybersecurity protocols including access management
- Collaborate with senior engineers on complex infrastructure projects
- Participate in bi-weekly technical skills training sessions
Qualifications
- High school diploma or equivalent (A+/Network+ certifications preferred)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Customer service experience with conflict resolution skills
- Proficiency in Microsoft Office 365 and diagnostic tools
- Ability to lift 30lbs for equipment handling
- Valid Ohio driver's license for occasional site visits
- Must pass background check and pre-employment assessment