Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Jersey City! We're seeking a customer-focused professional to deliver exceptional technical support to our growing enterprise client base. Enjoy competitive benefits, flexible work arrangements, and opportunities for career advancement in a collaborative environment. Apply today to become part of our innovation-driven culture!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve desktop/laptop problems, including OS issues and peripheral malfunctions
- Manage service tickets in ServiceNow with SLA adherence and accurate documentation
- Deploy and configure workstations using imaging tools like SCCM
- Collaborate with network and security teams on escalated incidents
- Create and maintain knowledge base articles for recurring issues
- Conduct new hire IT onboarding and equipment provisioning
Qualifications
- 2+ years of experience in technical support or help desk role
- CompTIA A+ or similar IT certification required
- Proficient in Windows 10/11, Microsoft 365, and Active Directory
- Experience with ticketing systems (ServiceNow, Jira) preferred
- Strong troubleshooting skills for hardware/network issues
- Excellent verbal communication and customer service abilities
- Ability to work rotating on-call shifts (1 week/month)
- Bachelor's degree in IT or related field preferred