Job Description
Launch your IT career with TechSolutions Inc. in Fort Wayne! We're seeking motivated IT Support Trainees to join our dynamic team and receive industry-leading training. This full-time position includes a competitive salary, comprehensive benefits, and a $5,000 sign-on bonus for qualified candidates. You'll work alongside senior technicians to master network administration, system troubleshooting, and cybersecurity best practices. Our structured 6-month training program ensures rapid skill development while supporting real-world IT infrastructure for Fortune 500 clients.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 support via phone, email, and ticketing systems
- Assist with network infrastructure monitoring and maintenance
- Document technical procedures and create knowledge base articles
- Participate in security audits and compliance initiatives
- Collaborate with cross-functional teams on system deployments
- Complete vendor-specific training certifications (CompTIA, Microsoft)
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic knowledge of operating systems (Windows 10/11, macOS)
- Strong problem-solving and customer service skills
- Ability to lift 30 lbs and work in server environments
- Valid driver's license for occasional client site visits
- CompTIA A+ certification or equivalent experience a plus
- Must pass background check and drug screening