Job Description
Are you ready to kickstart your career in Information Technology?
TechHorizon Solutions is currently seeking a motivated IT Support Trainee to join our growing team in Seattle, Washington. We offer a comprehensive training program designed to turn aspiring tech professionals into certified IT experts.
As an IT Support Trainee, you will work closely with senior engineers to resolve technical issues, manage helpdesk tickets, and ensure our infrastructure runs smoothly. This is an immediate hire position with a clear path to promotion.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Diagnose and troubleshoot hardware and software issues for desktops, laptops, and peripherals.
- Assist in the deployment of new workstations and software updates.
- Log and track all support tickets using the internal helpdesk system.
- Learn and apply knowledge of networking concepts, cloud services, and security protocols.
- Collaborate with the IT team to maintain a secure and efficient IT environment.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science preferred.
- Strong interest in technology and a desire to learn new IT skills.
- Basic understanding of operating systems (Windows and macOS) and office software.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Flexibility to work occasional evening or weekend shifts as needed.