Job Description
Are you passionate about technology and ready to launch your IT career? Join our dynamic team as an IT Support Trainee in Santa Ana, CA! We're seeking motivated individuals eager to gain hands-on experience in enterprise-level IT support. Enjoy structured training, mentorship from industry experts, and a clear path to advancement. This is your chance to build foundational skills in networking, security, and system administration while making a tangible impact. Apply now to start your journey with a forward-thinking company that invests in talent growth!
Responsibilities
- Provide frontline technical support to employees via phone, email, and in-person requests
- Install, configure, and troubleshoot hardware/software systems including Windows/macOS environments
- Manage user accounts, permissions, and access controls across enterprise systems
- Document technical issues, resolutions, and standard operating procedures
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Monitor network performance and implement basic security protocols
- Participate in cross-departmental IT initiatives and training programs
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of networking concepts, OS fundamentals, and security principles
- Strong analytical problem-solving abilities with attention to detail
- Excellent communication skills for technical/non-technical audiences
- Ability to prioritize tasks in fast-paced environments
- Proficiency with Microsoft Office 365 and ticketing systems (ServiceNow/Jira)
- Valid California driver's license (for occasional off-site support)
- Willingness to obtain required certifications within 6 months