Job Description
Join the Future of Tech Support
Are you ready to kickstart your career in the heart of Silicon Valley? Silicon Valley Tech Corp is seeking a highly motivated IT Support Trainee to join our dynamic team. We are looking for individuals who are eager to learn, possess a knack for problem-solving, and want to grow into a vital role within our IT infrastructure.
In this direct hire position, you will receive comprehensive mentorship and hands-on training from industry experts. You will work directly with our clients to ensure seamless IT operations, making this the perfect opportunity for recent graduates or career changers looking to break into the tech industry.
Why Apply?
- Competitive Compensation: $55k - $75k annual salary with performance bonuses.
- Full Benefits Package: Health, dental, vision, and 401(k) matching.
- Rapid Career Growth: Clear path to Senior IT Support, Systems Engineer, or Network Admin.
- Premium Location: Work in the tech capital of the world, San Jose, CA.
Responsibilities
- Assist in diagnosing and resolving hardware and software issues for internal employees and clients.
- Perform hardware installations, upgrades, and maintenance for desktops, laptops, and peripherals.
- Manage and configure operating systems, including Windows and macOS environments.
- Monitor network performance and troubleshoot connectivity issues to ensure minimal downtime.
- Document all technical issues, resolutions, and procedures in the ticketing system.
- Conduct end-user training sessions on new software and security protocols.
- Support the procurement and inventory management of IT assets.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or IT is a plus.
- Basic understanding of computer hardware components and operating systems.
- Familiarity with networking concepts (LAN, WAN, IP addressing) is highly desirable.
- Strong analytical and problem-solving skills with a logical approach to troubleshooting.
- Excellent written and verbal communication skills for interacting with non-technical users.
- Ability to work independently as well as part of a collaborative team environment.
- Valid driver’s license and willingness to travel to client sites if required.