Job Description
Join TechForward Solutions as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about troubleshooting and customer service. This direct-hire position offers comprehensive training on cutting-edge systems while supporting Silicon Valley's leading tech firms. Enjoy competitive pay, growth opportunities, and a collaborative environment where your skills matter. Apply today to become part of our award-winning IT team!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 support via phone, email, and remote assistance
- Install, configure, and maintain network equipment (routers, switches)
- Document ticket resolutions in ITSM systems (ServiceNow/Jira)
- Assist with cybersecurity best practices implementation
- Support office AV setups and mobile device management
- Collaborate with senior engineers on complex incident escalations
Qualifications
- High school diploma or equivalent; technical certification preferred (CompTIA A+, Google IT Support)
- Basic understanding of networking concepts (TCP/IP, DNS)
- Experience with OS troubleshooting (Windows 10/11, macOS)
- Strong problem-solving and communication skills
- Ability to lift 30lbs for hardware maintenance
- Valid California driver's license for occasional site visits
- Proficiency in ticketing systems and remote desktop tools
- Passion for continuous learning in IT trends