Job Description
Are you eager to kickstart your career in the fast-paced world of Information Technology? TechNova Solutions is currently seeking a motivated and detail-oriented IT Support Trainee to join our innovative team in San Francisco. As a trainee, you will work closely with senior engineers to gain hands-on experience in a premium corporate environment.
We offer a comprehensive training program designed to accelerate your professional growth. If you possess a strong desire to learn and a knack for problem-solving, we want to hear from you.
Responsibilities
- Provide Tier 1 technical support to employees, resolving hardware and software issues efficiently.
- Assist in the deployment and configuration of workstations, printers, and mobile devices.
- Monitor and maintain IT inventory, ensuring accurate asset tracking.
- Document technical procedures and maintain a ticketing system for issue resolution.
- Collaborate with the IT team to troubleshoot network connectivity and security-related queries.
- Conduct user training sessions on new software applications and company policies.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Familiarity with Microsoft Office Suite, Windows operating systems, and basic networking concepts.
- Strong interpersonal and communication skills with a focus on customer service.
- Ability to work independently as well as part of a collaborative team.
- Willingness to obtain industry-recognized IT certifications (we support training).
- Basic knowledge of Active Directory or Linux is a plus but not required.