Job Description
Are you ready to kickstart your career in Information Technology?
TechNova Solutions is seeking a driven IT Support Trainee to join our dynamic team in San Antonio, TX. We offer a comprehensive training program designed to fast-track your transition from beginner to a certified IT professional. If you have a passion for technology and a desire to solve complex problems, this is the perfect opportunity to grow your skills in a supportive environment.
Why Join Us?
- Hands-on Training: Work alongside seasoned IT professionals and gain real-world experience.
- Career Growth: Clear pathways to senior IT roles, including Systems Administrator and Network Engineer.
- Competitive Compensation: Earn a competitive starting salary with performance-based bonuses.
- Modern Environment: Work with cutting-edge technology in a collaborative, tech-forward culture.
Responsibilities
- Provide Tier 1 technical support to internal employees via phone, email, and ticketing systems.
- Diagnose and troubleshoot hardware (laptops, printers, desktops) and software issues.
- Assist in the installation, configuration, and maintenance of network infrastructure and peripherals.
- Monitor system performance and respond to alerts to ensure 99.9% uptime.
- Document technical issues and resolutions in the knowledge base for future reference.
- Collaborate with senior IT staff on larger projects and system upgrades.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Basic understanding of operating systems (Windows, macOS, Linux) and networking concepts.
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Excellent written and verbal communication skills.
- Willingness to obtain relevant IT certifications (CompTIA A+, Network+) within the first 12 months.
- Reliable transportation for occasional on-site support requirements.