Job Description
Are you a tech enthusiast looking to launch your career in Information Technology? TechNova Solutions is seeking a dedicated IT Support Trainee to join our growing team in San Antonio, TX.
We offer a comprehensive training program designed to fast-track your journey from trainee to IT Professional. You will work alongside senior engineers, gaining hands-on experience with enterprise infrastructure, cloud solutions, and technical support.
Why Join Us?
- Hands-on mentorship from industry experts.
- Career progression opportunities within the IT sector.
- Modern, collaborative work environment.
Don't just dream of a tech career—start building it today.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Assist in diagnosing and resolving hardware and software issues.
- Manage and update IT inventory and asset records.
- Deploy and configure new workstations and peripherals.
- Collaborate with the network team to ensure optimal system uptime.
- Document technical issues and resolutions in the helpdesk ticketing system.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
- Strong interest in networking, hardware, and operating systems.
- Excellent problem-solving and analytical thinking skills.
- Outstanding verbal and written communication abilities.
- Ability to work well in a fast-paced, team-oriented environment.
- CompTIA A+ certification is a plus but not required.