Job Description
We are looking for a dedicated and eager IT Support Trainee to join our dynamic team in Sacramento, CA. If you have a passion for technology and a drive to learn, this is the perfect entry point into a rewarding IT career. We offer weekly pay, comprehensive training, and a clear path for advancement.
Why Join Us?
- Weekly Paychecks: Get paid every week, on time.
- Paid Training: No prior experience? No problem. We provide the education you need.
- Career Growth: Opportunities for certification support and promotion.
As a Trainee, you will work alongside senior technicians to solve complex technical challenges and support our diverse client base.
Responsibilities
- Provide Tier 1 technical support to end-users regarding hardware, software, and network issues.
- Diagnose and resolve computer problems, including printer setup and troubleshooting.
- Install, configure, and maintain computer peripherals and operating systems.
- Monitor system performance and perform routine maintenance to ensure uptime.
- Document all help desk tickets and resolutions in our ticketing system.
- Assist in the deployment of new hardware and software updates.
Qualifications
- High School Diploma or GED required; Associate degree in IT or related field preferred.
- Basic understanding of computer architecture, operating systems (Windows/Linux), and network concepts.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication abilities.
- Willingness to obtain industry-recognized certifications (e.g., CompTIA A+).