Job Description
Join TechFlow Solutions as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals to join our dynamic team in Houston, TX, with full remote flexibility. This comprehensive 6-month program combines hands-on training, mentorship, and real-world experience to transform you into a confident IT professional. Our collaborative environment offers cutting-edge tools, growth opportunities, and a culture that values innovation and continuous learning. Perfect for recent graduates or career changers passionate about technology and customer service.
Responsibilities
- Provide remote technical support to employees via phone, email, and chat
- Diagnose and resolve hardware/software issues (Windows, macOS, mobile)
- Manage ticketing systems and document troubleshooting procedures
- Assist with network infrastructure monitoring and basic maintenance
- Collaborate with senior engineers on complex system deployments
- Conduct user training on security best practices and tools
- Participate in weekly skill-building workshops and certification prep
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic knowledge of operating systems, networking, and security concepts
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- Customer service mindset with patience and empathy
- Proficient in Microsoft Office 365 and remote collaboration tools
- Valid driver's license and reliable transportation for occasional on-site visits