Job Description
Join our dynamic team as a Remote-Friendly IT Support Trainee in Louisville, KY! We're seeking passionate individuals ready to launch their tech careers through hands-on training and mentorship. This fully remote position offers flexible work arrangements while providing comprehensive exposure to enterprise-level IT infrastructure, security protocols, and customer service excellence. Our 6-month structured program combines virtual labs, shadowing sessions, and real-world ticket resolution to build your technical expertise. Enjoy competitive compensation, full benefits, and clear career progression paths toward specialized IT roles. Perfect for recent graduates or career changers eager to enter the thriving Louisville tech scene!
Responsibilities
- Provide remote technical support to employees via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues including OS, network connectivity, and cloud applications
- Document all support interactions in ITSM systems with detailed troubleshooting steps
- Collaborate with senior engineers on complex escalations and infrastructure projects
- Participate in cross-functional training sessions covering cybersecurity best practices
- Assist with onboarding new employees and deploying company devices
- Contribute to knowledge base articles and process improvement initiatives
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with ability to follow technical documentation
- Excellent written and verbal communication abilities for remote collaboration
- Self-motivated learner comfortable with asynchronous training environments
- Ability to work independently while adhering to SLA timelines
- Customer service mindset with patience and empathy for end-users
- Reliable home office setup with stable internet connection