Job Description
We are seeking a dedicated IT Support Trainee to join our growing team in Houston, TX. This position offers a unique opportunity to launch your career in Information Technology with a company that values professional development and remote flexibility.
As an IT Support Trainee, you will work closely with our senior IT staff to gain hands-on experience in troubleshooting, system administration, and network support. We provide comprehensive training to ensure you are equipped with the skills necessary to succeed in a fast-paced tech environment.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Assist in diagnosing and resolving hardware and software problems.
- Install, configure, and maintain computer systems, peripherals, and networks.
- Document all technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with the IT team to implement new software updates and security patches.
- Participate in training sessions and workshops to enhance technical skills.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or related field preferred.
- Basic understanding of computer hardware components (CPU, RAM, Hard Drives).
- Familiarity with Windows operating systems (10 & 11) and Office 365.
- Strong problem-solving skills and the ability to troubleshoot complex issues.
- Excellent verbal and written communication skills.
- Must be willing to obtain CompTIA A+ or similar certifications within 12 months.