Job Description
Join our award-winning IT team as an IT Support Trainee in Pittsburgh! We're seeking motivated tech enthusiasts ready to launch their careers with hands-on experience, mentorship from industry experts, and a competitive $5,000 sign-on bonus. This 6-month accelerated program combines classroom training with real-world client support, setting you up for a permanent role as a Tier 2 IT Specialist. Enjoy comprehensive benefits, professional certifications (CompTIA A+, Network+), and a collaborative environment in Pittsburgh's thriving tech corridor.
Responsibilities
- Provide Tier 1 desktop support for 100+ enterprise clients including hardware/software troubleshooting
- Manage helpdesk tickets via ServiceNow with SLA adherence and customer satisfaction metrics
- Deploy and configure Windows 10/11 workstations, mobile devices, and network printers
- Execute cybersecurity protocols including endpoint protection updates and access management
- Document technical procedures and create knowledge base articles for team reference
- Collaborate with senior engineers on complex network infrastructure projects
- Participate in 24/7 on-call rotation (1 week/month) after training period
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Basic knowledge of Windows OS, Active Directory, and TCP/IP networking
- Customer service experience with excellent written/verbal communication
- Problem-solving aptitude demonstrated through technical assessments
- Valid driver's license and reliable transportation for client site visits
- Ability to lift 30lbs for equipment deployment tasks