Job Description
Ignite Your Career in Technology with Us!
TechNova Solutions is seeking a motivated IT Support Trainee to join our dynamic team in Phoenix, AZ. We are looking for ambitious individuals who are ready to launch their career in IT. We offer a comprehensive training program and mentorship from senior engineers, making this the perfect opportunity to grow without prior experience.
Why Join Us?
- Comprehensive paid training and mentorship.
- Career growth opportunities in a fast-paced tech environment.
- Competitive salary and benefits package.
Job Overview:
As an IT Support Trainee, you will assist the IT department in maintaining our IT infrastructure, supporting end-users, and troubleshooting technical issues. This role is designed for those eager to learn and develop their technical skills in a real-world setting.
Responsibilities
- Provide first-level technical support for hardware, software, and peripheral issues.
- Assist in the installation, configuration, and maintenance of local area networks (LAN) and workstations.
- Respond to help desk tickets and resolve user issues in a timely manner.
- Document technical procedures and resolutions in the knowledge base.
- Collaborate with senior IT staff on system upgrades and network troubleshooting.
- Deploy and manage user accounts and permissions.
- Ensure the security and availability of office IT assets.
Qualifications
- High School Diploma or GED required (Associate’s degree in IT or related field preferred).
- Basic understanding of computer hardware and operating systems (Windows/macOS).
- Strong problem-solving and analytical thinking abilities.
- Excellent verbal and written communication skills.
- Ability to work well in a collaborative team environment.
- Willingness to obtain industry-recognized certifications (we support your growth).
- Reliability and a positive, eager-to-learn attitude.