Job Description
Are you ready to launch a high-earning career in Information Technology? Apex Tech Solutions is looking for a dedicated IT Support Trainee to join our growing team in the heart of Phoenix, Arizona. We offer a comprehensive training program, mentorship from industry veterans, and a clear path to senior IT roles with competitive compensation.
As an IT Support Trainee, you will be the first point of contact for our internal clients, ensuring seamless technology operations. We value curiosity, problem-solving skills, and a proactive attitude. If you are eager to learn and grow in a fast-paced tech environment, apply today!
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve technical issues related to computers, printers, networks, and peripherals.
- End-User Support: Provide Tier 1 support via phone, email, and ticketing systems to ensure high employee satisfaction.
- System Maintenance: Assist in the deployment, configuration, and maintenance of workstations and mobile devices.
- Network Assistance: Monitor network performance and assist in troubleshooting connectivity issues.
- Documentation: Maintain accurate records of incidents, resolutions, and technical documentation.
- Asset Management: Help track IT inventory and ensure proper asset tagging and disposal.
- Team Collaboration: Work closely with senior IT engineers to implement solutions and learn best practices.
Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Technical Basics: Solid understanding of Windows 10/11, macOS, and basic networking concepts (TCP/IP, DNS).
- Problem Solving: Strong analytical skills with the ability to troubleshoot complex technical problems.
- Communication: Excellent verbal and written communication skills to interact with non-technical staff effectively.
- Certifications: CompTIA A+ certification is a strong plus, but not mandatory for entry-level applicants.
- Soft Skills: A 'trainee' mindset—eager to learn, adaptable, and detail-oriented.
- Reliability: Ability to work standard business hours and occasional overtime during critical updates.