Job Description
We are seeking a motivated and tech-savvy IT Support Trainee to join our growing team in Stockton, CA. This is a fantastic opportunity for recent graduates or career changers looking to break into the IT industry. You will work closely with our senior technical staff to learn the ropes of system administration, hardware maintenance, and network troubleshooting in a fast-paced, professional environment.
As a trainee, you will not just observe—you will participate! You will gain hands-on experience with modern enterprise infrastructure while contributing to a high-conversion digital ecosystem. If you are eager to learn, have a strong troubleshooting mindset, and want to launch a career in Information Technology, we want to meet you.
Why Join Us?
- Hands-on mentorship from industry experts.
- Flexible part-time schedule to accommodate your studies or other commitments.
- Opportunity for future full-time placement upon successful completion of the training program.
Responsibilities
- Assist in diagnosing and resolving hardware and software issues for internal staff and clients.
- Manage Help Desk tickets efficiently, prioritizing urgent technical requests.
- Install, configure, and maintain peripherals including printers, scanners, and mobile devices.
- Perform routine system updates and security patches under supervision.
- Provide exceptional customer service by acting as the primary point of contact for IT-related inquiries.
- Document technical procedures and troubleshooting steps to improve team efficiency.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or IT preferred.
- Familiarity with Windows 10/11 and Microsoft Office Suite.
- Basic understanding of computer networking concepts (LAN, Wi-Fi, TCP/IP).
- Strong troubleshooting and problem-solving skills.
- Excellent written and verbal communication abilities.
- Ability to work independently and as part of a team in a hybrid office environment.