Job Description
Welcome to a career-defining opportunity. Apex Tech Solutions is looking for ambitious individuals to join our team as IT Support Trainees. We believe in nurturing talent, which is why we offer a comprehensive, paid training program designed to turn you into a certified IT professional.
Don't let a lack of experience hold you back. If you are tech-savvy, eager to learn, and ready to solve problems, we want to hear from you. This is not just a job; it is a career pathway into the high-demand IT industry.
What You Will Gain:
- Full tuition reimbursement for IT certifications (CompTIA A+, Network+).
- Mentorship from senior IT engineers and technical directors.
- Hands-on experience with enterprise-level hardware and software.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the deployment, configuration, and maintenance of workstations and peripherals.
- Manage and track IT support tickets using our helpdesk software (Jira/ServiceNow).
- Conduct routine system updates, patch management, and security audits.
- Collaborate with senior IT staff to diagnose complex network and server issues.
- Ensure all IT equipment is maintained and operational across the facility.
- Document technical procedures and assist in creating end-user documentation.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science or related field is a plus.
- Basic understanding of computer hardware components and operating systems (Windows/macOS).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- A valid driver's license and willingness to travel within the Chandler region for on-site support.
- Reliable internet connection and a personal laptop for remote learning modules.