Job Description
Are you looking for a rewarding career in Information Technology but lack the formal experience? TechHorizon Miami is currently offering a Paid Training Program designed to launch your career as an IT Support Specialist. We invest in talent, providing comprehensive mentorship and hands-on training to prepare you for a high-demand role in the tech industry.
Why Join Our Paid Training Program?
Don't let a lack of experience stop you from pursuing your passion for technology. Our paid trainee program bridges the gap between education and employment. You will work with senior IT professionals, gaining real-world experience while earning a competitive salary.
Your Role as an IT Support Trainee
As an IT Support Trainee, you will be the face of our technical support team. You will learn to diagnose issues, manage hardware, and ensure our clients have seamless technology experiences. This is not just a job; it is a stepping stone to a long-term career in IT.
Key Responsibilities
- Provide Tier 1 & Tier 2 Technical Support: Assist end-users with hardware and software troubleshooting via phone, email, and in-person.
- System Configuration: Install, configure, and maintain operating systems (Windows, macOS) and office productivity software.
- Network Support: Learn to diagnose basic network connectivity issues and support local area network (LAN) operations.
- Hardware Management: Manage asset inventory, perform preventative maintenance, and replace defective equipment.
- Help Desk Operations: Log and track technical tickets using our Service Desk software to ensure timely resolution.
- User Education: Educate clients on best practices for cyber hygiene and software usage.
Qualifications
- Education: High School Diploma or GED required; Associate’s or Bachelor’s degree in IT, Computer Science, or related field is a plus but not mandatory.
- Experience: No prior professional IT experience required. We value attitude and aptitude over past job titles.
- Technical Aptitude: Comfortable navigating operating systems and basic computer functions.
- Communication: Strong verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: A logical approach to troubleshooting and a desire to learn new technologies quickly.
- Availability: Must be available to work full-time hours, including occasional weekends or evenings for training.
Ready to start your tech career in Miami? Apply today and let TechHorizon help you build the future you deserve.
Responsibilities
- Provide Tier 1 & Tier 2 Technical Support: Assist end-users with hardware and software troubleshooting via phone, email, and in-person.
- System Configuration: Install, configure, and maintain operating systems (Windows, macOS) and office productivity software.
- Network Support: Learn to diagnose basic network connectivity issues and support local area network (LAN) operations.
- Hardware Management: Manage asset inventory, perform preventative maintenance, and replace defective equipment.
- Help Desk Operations: Log and track technical tickets using our Service Desk software to ensure timely resolution.
- User Education: Educate clients on best practices for cyber hygiene and software usage.
Qualifications
- Education: High School Diploma or GED required; Associate’s or Bachelor’s degree in IT, Computer Science, or related field is a plus but not mandatory.
- Experience: No prior professional IT experience required. We value attitude and aptitude over past job titles.
- Technical Aptitude: Comfortable navigating operating systems and basic computer functions.
- Communication: Strong verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: A logical approach to troubleshooting and a desire to learn new technologies quickly.
- Availability: Must be available to work full-time hours, including occasional weekends or evenings for training.