Job Description
Join our award-winning IT Support team with a comprehensive paid training program designed to launch your tech career! We're seeking motivated individuals in Miami to become certified IT Support professionals through our immersive 12-week training curriculum. No prior experience required – we provide everything you need to succeed in high-demand roles across South Florida.
What You'll Gain:
- Compensation during training ($18/hour)
- Industry-recognized certifications (CompTIA A+, Google IT Support)
- Mentorship from senior engineers
- Guaranteed full-time position post-training
- Career advancement pathway to network/systems roles
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues for corporate clients
- Install/configure Windows/Linux systems and peripherals
- Document ticket resolutions in service management systems
- Collaborate with cross-functional teams on complex escalations
- Participate in security best practices training
- Support cloud infrastructure (AWS/Azure) fundamentals
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication
- Ability to work in fast-paced environments
- Flexibility for rotating shifts (including weekends)
- Valid driver's license (for on-site support)
- Pass background/driving record checks