Job Description
Launch your IT career with our comprehensive paid training program! As an IT Support Trainee at TechGrowth Solutions, you'll receive hands-on mentorship and industry certifications while supporting enterprise clients in Chandler's thriving tech hub. Our 12-week paid training covers networking, security, cloud fundamentals, and helpdesk operations – no prior experience required! Join our team of innovators and grow into a full-time IT Specialist role with competitive benefits and career advancement opportunities.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document incidents, solutions, and standard operating procedures
- Collaborate with senior engineers on complex technical issues
- Participate in daily team meetings and training workshops
- Monitor system performance and security protocols
- Assist with network administration tasks under supervision
- Complete certification modules (CompTIA A+, Google IT Support)
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Willingness to earn industry certifications
- Reliable transportation for on-site support
- Passion for technology and continuous learning