Job Description
Are you ready to launch a high-tech career in Glendale, AZ?
Apex Tech Solutions is currently seeking motivated IT Support Trainees to join our growing team. We offer a comprehensive Paid Training Program designed for individuals looking to break into the Information Technology industry with zero prior experience. If you are tech-savvy, eager to learn, and ready to start a lucrative career in IT, we want to hear from you!
Why Choose Apex Tech Solutions?
- Zero Experience Required: We train you from the ground up.
- Competitive Compensation: Paid training with a guaranteed starting salary.
- Career Growth: Clear pathway to becoming a Systems Administrator or Network Engineer.
- Modern Environment: Work with cutting-edge technology and industry-standard tools.
Don't let a lack of formal certification hold you back. We value attitude and aptitude over degrees. Apply today and take the first step towards your future in IT.
Responsibilities
- Provide Tier 1 technical support to internal employees via phone, email, and ticketing systems (Zendesk/ServiceNow).
- Troubleshoot and resolve hardware and software issues related to PC, Mac, mobile devices, and printers.
- Assist in the installation, configuration, and maintenance of network infrastructure and workstations.
- Document all technical issues, resolutions, and customer interactions accurately in the ticketing database.
- Collaborate with senior IT staff to diagnose complex technical escalations and implement solutions.
- Perform routine system updates, security patches, and backups to ensure business continuity.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or Computer Science preferred.
- Must be at least 18 years of age.
- Strong desire to learn and develop a long-term career in Information Technology.
- Basic understanding of Microsoft Office Suite (Word, Excel, Outlook) is a plus.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently as well as part of a collaborative team environment.
- Must be authorized to work in the United States.