Job Description
Launch your IT career with our comprehensive paid training program! We're seeking motivated individuals in Baltimore, MD to join our IT Support team as Trainees. No prior experience required – we provide everything you need to succeed in the fast-paced tech industry. Our 12-week program combines hands-on training with mentorship from industry experts, ensuring you gain real-world skills in networking, security, and system administration. Enjoy competitive pay during training and guaranteed full-time employment upon successful completion. Join us and become the tech hero businesses rely on!
Responsibilities
- Assist users with hardware/software troubleshooting and issue resolution
- Install, configure, and maintain desktop/laptop systems
- Monitor and maintain network infrastructure components
- Create and maintain technical documentation and knowledge base articles
- Collaborate with senior IT staff on complex system deployments
- Provide exceptional customer support via phone, email, and in-person
- Adhere to IT security protocols and best practices
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Willingness to learn new technologies and systems
- Valid driver's license (for potential site visits)