Job Description
We are looking for a driven and eager IT Support Trainee to join our dynamic team in Oakland, CA. This role is designed for individuals passionate about technology who are ready to launch a successful career in IT support.
As a Trainee, you will not just be completing tasks—you will be part of a learning culture where your growth is our priority. You will work alongside senior IT professionals, gaining invaluable hands-on experience in troubleshooting, system administration, and technical support.
Why Join Us?
- Comprehensive training program for career growth.
- Exposure to enterprise-level technologies.
- Collaborative and inclusive work environment.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware and software issues.
- Assist in the installation, configuration, and maintenance of desktop computers, laptops, and peripherals.
- Manage user accounts, passwords, and access permissions within Active Directory.
- Respond to help desk tickets and emails in a timely and professional manner.
- Document technical issues, resolutions, and procedures in the ticketing system.
- Collaborate with the IT team to improve system performance and user experience.
Qualifications
- High school diploma or equivalent required; Associate degree in Computer Science or IT preferred.
- Basic understanding of Windows operating systems (10/11) and Microsoft Office Suite.
- Familiarity with PC hardware components and peripherals is a plus.
- Strong problem-solving skills and the ability to think critically.
- Excellent communication skills, both verbal and written.
- Willingness to learn new technologies and obtain industry certifications (training provided).