Job Description
Launch your IT career with TechFlow Solutions! We're seeking motivated IT Support Trainees to join our dynamic team in Oakland. This immersive program combines hands-on training with real-world experience, equipping you with essential technical skills in network troubleshooting, system administration, and cybersecurity fundamentals. You'll work alongside industry experts while supporting Fortune 500 clients in a collaborative, growth-oriented environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Implement security protocols and best practices for data protection
- Provide Tier 1 support via phone, chat, and remote assistance
- Document technical procedures and knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Deploy and configure workstations, servers, and network devices
- Participate in cross-functional IT initiatives
Qualifications
- Associate's degree in IT or equivalent experience
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS and Microsoft 365
- Strong problem-solving and customer service skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for equipment handling
- Valid California driver's license (field support required)