Job Description
Launch your IT career with our comprehensive training program! TechSolutions NM is seeking motivated individuals for our IT Support Trainee role in Albuquerque. No prior experience required – we provide all the training you need to succeed in a dynamic tech environment. Join our team of professionals and gain hands-on experience with network administration, hardware troubleshooting, and customer support. Enjoy competitive pay, full benefits, and a clear career growth path in Albuquerque's thriving tech sector.
Responsibilities
- Provide technical assistance to users via phone, email, and in-person support
- Install, configure, and troubleshoot hardware and software systems
- Document technical issues and resolutions in ticketing systems
- Assist with network monitoring and basic security protocols
- Participate in ongoing training programs to develop technical skills
- Collaborate with senior IT staff on complex technical projects
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and familiarity with Windows OS
- Strong problem-solving and communication skills
- Ability to work in a fast-paced, team-oriented environment
- Willingness to learn and adapt to new technologies
- Customer service mindset with patience and empathy