Job Description
Launch your tech career with our comprehensive IT Support Trainee program! No prior experience required – we provide all training to transform you into a skilled IT professional. Join our dynamic team in Bakersfield and gain hands-on experience with cutting-edge technology while supporting businesses across Kern County. This accelerated training program combines classroom instruction with real-world troubleshooting, ensuring you job-ready in just 12 weeks. Enjoy competitive pay, full benefits, and a clear career path to senior IT roles.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 customer support via phone, email, and remote assistance
- Install, configure, and maintain network infrastructure (routers, switches, firewalls)
- Document all technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Participate in cybersecurity awareness training and best practices
- Support office technology including printers, AV systems, and mobile devices
Qualifications
- High school diploma or equivalent (college degree preferred)
- Passion for technology and eagerness to learn new systems
- Strong problem-solving and analytical thinking abilities
- Basic familiarity with computer hardware/software concepts
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Valid California driver's license (required for on-site visits)
- CompTIA A+ certification (provided upon program completion)