Job Description
Launch your IT career with TechNorth Solutions in Anchorage! We're seeking motivated individuals with no prior experience for our paid IT Support Trainee program. You'll receive comprehensive training in network administration, system troubleshooting, and cybersecurity fundamentals while supporting our Alaskan client base. This is your gateway to a high-demand career with growth opportunities into specialist or management roles. Our collaborative team environment includes mentorship from certified professionals and hands-on experience with enterprise-level technologies.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and maintain hardware/software systems
- Document IT incidents and resolutions in ticketing systems
- Assist with network monitoring and security protocols
- Train end-users on system best practices
- Collaborate with senior engineers on complex issues
- Participate in regular skill-development workshops
Qualifications
- High school diploma or equivalent (technical degree preferred)
- Basic computer literacy (Windows/macOS, internet navigation)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team settings
- Valid driver's license (for occasional on-site visits)
- Customer service mindset and patience