Job Description
Join our award-winning IT team as an IT Support Trainee and kickstart your career in technology! We're urgently seeking motivated individuals in Minneapolis to provide critical technical support to our growing client base. This comprehensive training program combines hands-on experience with mentorship from industry experts, equipping you with the skills to become a future IT leader.
As part of our dynamic team, you'll gain exposure to cutting-edge technologies while delivering exceptional customer service. We offer competitive compensation, full benefits, and a clear career progression path. Don't miss this opportunity to transform your passion for technology into a rewarding profession!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain desktop/laptop systems
- Provide Tier 1 technical support via phone, email, and remote access
- Document all troubleshooting steps and solutions in ticketing systems
- Collaborate with senior engineers on complex technical problems
- Conduct user training on new systems and software
- Implement security protocols and best practices
- Participate in regular skills development workshops
Qualifications
- High school diploma or equivalent (technical certification preferred)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to learn new technologies quickly
- Valid driver's license (for occasional on-site visits)