Job Description
Are you ready to launch a rewarding career in Information Technology? Apex Tech Solutions is looking for a motivated IT Support Trainee to join our dynamic team in Milwaukee, WI. We are committed to professional development and provide all necessary equipment to get you started.
In this role, you will receive comprehensive training and mentorship from senior engineers. You will gain hands-on experience in troubleshooting hardware, software, and network issues while supporting our diverse client base. We value curiosity, problem-solving skills, and a desire to learn in a fast-paced environment.
Why Join Us?
- Complete Equipment Provided package (Laptop, Headset, Mobile Device).
- Structured training program with career progression opportunities.
- Competitive salary and comprehensive benefits package.
- Collaborative and inclusive workplace culture.
Apply today and take the first step towards your IT career!
Responsibilities
- Provide tier-1 technical support to end-users via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software problems, including printers, operating systems, and applications.
- Assist in the deployment and configuration of new workstations and devices.
- Perform routine maintenance on company equipment and software updates.
- Document technical issues and resolutions in the Knowledge Base.
- Collaborate with senior IT staff to escalate complex technical challenges.
- Maintain a clean, organized, and secure IT workspace.
Qualifications
- High school diploma or equivalent (Associate's degree in IT or related field preferred).
- Basic understanding of computer hardware components (CPU, RAM, Storage).
- Familiarity with Microsoft Windows operating systems (10/11) and basic Mac knowledge.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Willingness to learn new technologies and obtain industry certifications.
- Ability to work independently and as part of a team.