Job Description
Are you ready to kickstart your career in the fast-paced world of Information Technology? Apex Tech Solutions is seeking a dedicated and curious IT Support Trainee to join our growing team in Milwaukee, WI.
As an IT Support Trainee, you will receive comprehensive mentorship and hands-on training from industry experts. This is the perfect opportunity for recent graduates or career changers looking to break into the tech sector. You will learn the ropes of help desk support, system administration, and network troubleshooting while making a tangible impact on our organization.
Why Join Us?
- Mentorship Program: Learn directly from senior engineers and technicians.
- Career Growth: Fast-track path to IT Specialist or Systems Administrator roles.
- Modern Environment: Work with cutting-edge technology in a collaborative office.
Don't just start a job—start a career. Apply today and let's build the future of technology together!
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues for desktops, laptops, and peripherals.
- Assist in the deployment, configuration, and maintenance of workstations and mobile devices.
- Manage and update software patches, operating systems, and security protocols.
- Maintain accurate records of incidents and resolutions in the ticketing system.
- Collaborate with the IT team to troubleshoot network connectivity and access issues.
- Conduct basic training sessions for end-users on company policies and software usage.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent technical experience).
- Strong interest in learning and a desire to pursue an IT career.
- Familiarity with Microsoft Windows and Office Suite is highly preferred.
- Basic understanding of computer hardware components and networking concepts.
- Excellent problem-solving skills and attention to detail.
- Strong written and verbal communication skills with a customer-first mindset.
- Ability to work independently as well as part of a collaborative team.