Job Description
We are urgently hiring a motivated IT Support Trainee to join our growing technology team in Los Angeles, CA. This is a fantastic opportunity for recent graduates or career switchers looking to launch a career in Information Technology. You will receive hands-on training from senior engineers while supporting our diverse client base with technical solutions. If you are tech-savvy, eager to learn, and ready to kickstart your career, we want to hear from you.
Why Join Us?
- Comprehensive training program for IT professionals.
- Pathway to advancement into Junior IT Support and Systems Administration roles.
- Competitive salary and benefits package.
- Work in the heart of Los Angeles.
Responsibilities
- Provide first-level technical support to employees via phone, email, and ticketing systems (Zendesk/Jira).
- Diagnose and resolve hardware, software, and network connectivity issues.
- Install, configure, and troubleshoot desktop computers, laptops, printers, and peripherals.
- Assist in maintaining IT inventory and ensuring equipment is properly labeled and tracked.
- Collaborate with the IT team to implement security updates and patches.
- Document technical issues and resolutions in the knowledge base for future reference.
- Monitor system performance and report potential issues to senior staff.
Qualifications
- Currently pursuing or recently completed a Bachelor’s degree in Computer Science, Information Technology, or related field.
- Basic understanding of Windows and macOS operating systems.
- Familiarity with networking concepts (LAN/WAN, IP addressing) is a plus.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Must be willing to relocate to or commute to Los Angeles, CA.
- Relevant certifications (CompTIA A+, Network+) are a strong advantage but not required.