Job Description
Join TechCorp Solutions as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals to join our dynamic Pittsburgh team and receive hands-on training in cutting-edge IT systems. As a trainee, you'll work alongside industry experts while supporting enterprise-level infrastructure, troubleshooting complex issues, and delivering exceptional user experiences. Our comprehensive 6-month mentorship program combines classroom training with real-world projects, equipping you with industry certifications and career advancement opportunities. Enjoy competitive benefits, flexible work arrangements, and a culture that champions innovation and growth.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via remote assistance and on-site visits
- Manage service tickets using ITSM tools (ServiceNow/Jira)
- Assist with system deployments, updates, and security patches
- Document technical procedures and knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Participate in cross-functional IT initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- CompTIA A+ or similar certification (or willingness to obtain)
- Valid driver's license for occasional on-site support