Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! Innovatech Solutions offers a comprehensive training program for passionate individuals eager to build expertise in IT infrastructure, cybersecurity, and user support. Enjoy our flexible remote-friendly work environment while gaining hands-on experience with cutting-edge systems. We provide mentorship, certification pathways, and opportunities for career growth. If you're a tech-savvy problem-solver ready to learn and grow, we want to hear from you!
Responsibilities
- Provide Tier 1 technical support to remote and in-office users via phone, email, and chat
- Diagnose and resolve hardware/software issues including Windows/macOS, networking, and cloud services
- Assist with IT asset management including inventory tracking and deployment
- Document support tickets and knowledge base articles
- Participate in cybersecurity awareness initiatives and basic system monitoring
- Collaborate with senior technicians on complex troubleshooting
- Complete weekly training modules on emerging technologies
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic knowledge of operating systems, networking concepts, and security fundamentals
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently in a remote environment
- Customer service mindset with patience and empathy
- Willingness to learn and adapt to new technologies
- Proficient with Microsoft Office and remote collaboration tools