Job Description
Are you ready to launch a successful career in Information Technology? Apex Systems is currently looking for a dedicated IT Support Trainee to join our growing team in Toledo, OH.
We are looking for motivated individuals with a passion for technology who want to learn from the best. As a Trainee, you will be immersed in a comprehensive training program designed to fast-track your career in IT Support. You will work alongside experienced professionals, gaining hands-on experience in troubleshooting, system administration, and user support.
Why Join Us?
- Hands-on Learning: Gain real-world experience immediately.
- Mentorship: Learn directly from senior IT experts.
- Career Growth: Potential for permanent placement and advancement.
- Modern Environment: Work with cutting-edge technology and tools.
If you are eager to prove yourself and grow your technical skills, we want to hear from you!
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and in-person interactions.
- Install, configure, and troubleshoot hardware components, including desktops, laptops, printers, and mobile devices.
- Assist in the deployment and maintenance of software applications and operating systems.
- Document all technical issues, resolutions, and steps taken in the helpdesk ticketing system.
- Collaborate with senior IT staff to learn advanced troubleshooting techniques and best practices.
- Perform routine system updates, patch management, and security checks.
- Ensure a positive and efficient user experience for all internal and external customers.
Qualifications
- Currently enrolled in or recently graduated with an Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Basic understanding of computer architecture, operating systems (Windows 10/11), and peripheral devices.
- Familiarity with networking concepts, IP addressing, and internet connectivity.
- Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
- Excellent verbal and written communication skills for clear user interaction.
- Ability to work in a collaborative team environment and adapt to changing priorities.
- CompTIA A+ certification is a strong plus but not mandatory for entry.