Job Description
We are seeking a motivated IT Support Trainee to join our dynamic team in Toledo, OH. In this entry-level role, you will receive hands-on training, mentorship from senior engineers, and the opportunity to launch a lucrative career in technology. If you are passionate about solving problems and eager to learn, we want to hear from you.
Why Join Us?
- Comprehensive training program designed for career growth.
- Modern tech stack exposure (Microsoft 365, Active Directory, Help Desk software).
- Competitive salary and benefits package.
Don't let a lack of experience hold you back. We value potential and attitude over past technical knowledge.
Responsibilities
- Assist senior technicians in troubleshooting hardware and software issues for internal users.
- Manage incoming helpdesk tickets and escalate complex issues as needed.
- Install, configure, and maintain desktop computers, printers, and mobile devices.
- Provide first-level technical support via phone, email, and in-person.
- Document technical issues and resolutions in the ticketing system.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer literacy (Windows and Mac operating systems).
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent communication skills and a customer-service mindset.
- Ability to work flexible hours and collaborate in a team environment.