Job Description
Are you looking to launch your career in Information Technology? TechNova Solutions is seeking a dedicated **IT Support Trainee** to join our dynamic team in Richmond, Virginia. As a Trainee, you will receive top-tier mentorship and hands-on training while supporting our diverse client base. We value growth, innovation, and a passion for problem-solving. If you are ready to take the next step in your professional journey, we want to hear from you!
Responsibilities
- Troubleshoot and resolve hardware and software issues for end-users in a timely manner.
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person.
- Assist in the deployment and configuration of new workstations and peripherals.
- Manage and maintain user accounts, permissions, and security protocols.
- Monitor system performance and participate in network maintenance activities.
- Document technical issues and resolutions in the knowledge base.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field.
- Fresh graduates or students with a strong interest in IT support.
- Familiarity with Microsoft Windows operating systems and basic networking concepts.
- Strong analytical and troubleshooting skills.
- Excellent written and verbal communication abilities.
- Ability to work independently as well as part of a collaborative team.