Job Description
Are you ready to launch a successful career in Information Technology? Apex Digital Solutions is currently seeking a dedicated and curious IT Support Trainee to join our dynamic team in Portland, Oregon.
As a Trainee, you will not just be learning the ropes; you will be actively contributing to our support ecosystem. We provide a structured mentorship program designed to fast-track your development into a fully certified IT Support Specialist. If you have a passion for technology and a drive to help others, this is your opportunity to shine.
Why Choose Apex Digital Solutions?
- Career Acceleration: Gain hands-on experience with industry-standard tools.
- Mentorship-First Approach: Learn from senior engineers who are invested in your growth.
- Modern Tech Stack: Work with the latest in cloud computing, cybersecurity basics, and enterprise software.
- Collaborative Culture: Join a supportive team that values innovation and problem-solving.
Responsibilities
- Provide exceptional first-level technical support to internal staff via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software issues, including printers, laptops, and operating systems.
- Assist in the provisioning and configuration of new employee workstations and mobile devices.
- Maintain accurate logs of help desk tickets and resolution procedures.
- Monitor system performance and identify potential technical bottlenecks.
- Collaborate with the IT team to implement best practices for user support.
Qualifications
- High School Diploma or GED required; Associate’s degree or Bachelor’s in Computer Science is a strong plus.
- Basic knowledge of computer hardware components and operating systems (Windows, macOS).
- Strong analytical thinking and problem-solving skills.
- Excellent verbal and written communication skills for explaining technical concepts.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Must be authorized to work in the United States.