Job Description
We are seeking a motivated IT Support Trainee to join our innovative team in Madison, WI. This role is designed for ambitious individuals looking to kickstart their career in Information Technology. You will receive hands-on mentorship from experienced professionals while supporting our daily IT operations.
As a Trainee, you will play a vital role in ensuring our internal systems run smoothly and assisting our clients with technical challenges. If you have a passion for technology and a desire to learn, this is the perfect opportunity to grow your skillset in a professional environment.
Why Apply?
- Hands-on technical training and mentorship.
- Competitive hourly rate.
- Opportunity for full-time employment upon successful completion of the program.
Responsibilities
- Provide Tier 1 Help Desk Support to employees via phone, email, and in-person for hardware and software issues.
- Assist with IT Asset Management including inventory tracking, setup, and decommissioning of devices.
- Configure and maintain peripherals such as printers, scanners, and network equipment.
- Learn and support network infrastructure including switches, routers, and Wi-Fi access points.
- Troubleshoot operating systems including Windows, macOS, and basic Linux configurations.
- Maintain accurate documentation of technical issues and resolutions in the ticketing system.
Qualifications
- Currently enrolled in a Bachelor’s or Associate’s degree program in Computer Science, IT, or a related field (or recently graduated).
- Basic computer literacy with a strong understanding of Microsoft Office Suite and web browsers.
- Strong analytical and problem-solving skills with the ability to troubleshoot basic technical errors.
- Excellent written and verbal communication skills to interact with diverse users.
- Willingness to obtain industry-recognized certifications (CompTIA A+, Network+) during the program.
- Ability to work independently as well as part of a collaborative team environment.