Job Description
Are you ready to launch your career in Information Technology?
Apex Tech Innovations is currently seeking a motivated and eager IT Support Trainee to join our growing team in Jacksonville, Florida. We are looking for individuals who are passionate about technology, possess a strong desire to learn, and want to build a long-term career in IT support.
As an IT Support Trainee, you will undergo a structured training program where you will work directly with senior technicians to resolve technical issues, manage helpdesk tickets, and ensure our clients' technology needs are met efficiently. This is a fantastic opportunity for recent graduates or career changers to gain hands-on experience in a professional environment.
Why Join Us?
- Comprehensive training and mentorship from industry experts.
- Career growth opportunities into higher-level IT roles.
- Competitive salary and benefits package.
- Modern work environment with cutting-edge technology.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person, troubleshooting hardware and software issues.
- Assist in the setup, configuration, and maintenance of computer systems, printers, and network peripherals.
- Document all technical issues, resolutions, and procedures in the IT service management system.
- Monitor and maintain inventory of IT equipment and software licenses.
- Collaborate with the IT team to implement new software updates and security patches.
- Conduct basic network troubleshooting to ensure connectivity for end-users.
- Participate in regular training sessions and skill development workshops.
Qualifications
- High school diploma or GED required; Associate’s degree in Information Technology, Computer Science, or related field is preferred.
- Basic knowledge of computer hardware, operating systems (Windows and macOS), and network concepts.
- Strong customer service orientation with the ability to communicate technical solutions to non-technical users.
- Excellent problem-solving skills and a keen attention to detail.
- Ability to work independently as well as part of a collaborative team.
- Willingness to learn new technologies and adapt to a fast-paced IT environment.
- Valid driver’s license and reliable transportation for occasional off-site support.