Job Description
Are you passionate about technology and ready to launch a successful career in Information Technology? Global Tech Solutions is seeking a motivated IT Support Trainee to join our growing team in Arlington, TX. This is a fantastic opportunity for recent graduates or career changers to receive hands-on training while providing critical support to our clients.
As an IT Support Trainee, you will work closely with senior technicians to resolve technical issues, deploy new hardware, and ensure our IT infrastructure runs smoothly. We are looking for individuals with a strong desire to learn, excellent problem-solving skills, and a customer-first mindset. If you are eager to break into the tech industry, this is the perfect place to start your journey.
Responsibilities
- Assist in the installation, configuration, and maintenance of computer hardware and software systems.
- Provide Tier 1 technical support to end-users via phone, email, and in-person interactions.
- Perform routine troubleshooting to diagnose and resolve hardware and network connectivity issues.
- Manage IT inventory and asset tracking systems to ensure accurate records.
- Participate in on-the-job training sessions, shadowing senior staff, and attending technical workshops.
- Document all technical issues and resolutions in the help desk ticketing system (e.g., JIRA, ServiceNow).
- Collaborate with the team to upgrade systems and patch software vulnerabilities.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field is a plus.
- Basic understanding of computer hardware components, operating systems (Windows/Linux), and networking concepts.
- Strong written and verbal communication skills with a focus on customer service.
- Ability to work independently as well as collaboratively in a team environment.
- Willingness to obtain industry certifications (e.g., CompTIA A+, Network+) is encouraged.
- Reliable transportation and a valid driver’s license are required.