Job Description
Are you a tech enthusiast ready to launch your career in the IT industry? Northstar IT Services is currently seeking a motivated IT Support Trainee to join our growing team in Anchorage, Alaska. This is an exceptional opportunity to gain hands-on experience in a fast-paced environment while working alongside industry experts.
In this role, you will be the first line of defense for our clients, providing critical technical support and ensuring smooth daily operations. We are looking for candidates who are eager to learn, possess a problem-solving mindset, and are ready to take the next step in their professional journey.
Why Join Us?
- Hands-on training with senior engineers.
- Opportunity for rapid career advancement.
- Competitive salary and benefits package.
- Work in the heart of Alaska’s business hub.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees and clients via phone, email, and remote access tools.
- Diagnose and resolve hardware and software issues, including printers, laptops, and network connectivity problems.
- Assist in the setup, configuration, and maintenance of computer systems and peripherals.
- Monitor system performance and perform routine system checks and backups.
- Document all technical issues, resolutions, and user interactions in the ticketing system.
- Collaborate with the IT team to implement new software updates and security patches.
- Escalate complex issues to senior staff when necessary.
Qualifications
- Currently pursuing a degree in Computer Science, Information Technology, or a related field.
- Basic knowledge of Windows operating systems and familiarity with Linux is a plus.
- Understanding of networking concepts (TCP/IP, DNS, DHCP).
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication abilities.
- A valid driver’s license and willingness to travel within the Anchorage area for on-site support.