Job Description
Launch Your Career in IT with a High-Paying Opportunity
Apex Systems is seeking a motivated IT Support Trainee to join our growing team in Jacksonville, FL. We provide a robust training program and a competitive salary structure designed for individuals looking to fast-track their entry into the technology sector. If you have a passion for technology and problem-solving, this is the perfect platform to build a future-proof career.
Why Apply?
- Competitive Compensation: Earn between $55,000 and $75,000 annually depending on experience.
- Elite Training: Gain hands-on experience with enterprise-level hardware and software.
- Career Advancement: Clear roadmap to Senior Systems Engineer and Network Administrator roles.
Job Overview
As an IT Support Trainee, you will work under the guidance of senior technicians to provide technical assistance to our internal staff. You will be responsible for troubleshooting hardware issues, managing software deployments, and ensuring a seamless IT environment for our Jacksonville-based operations.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware and software malfunctions efficiently.
- Assist in the installation, configuration, and maintenance of computer systems and networks.
- Manage IT inventory and perform regular asset audits.
- Document all technical incidents and resolutions in the ticketing system.
- Collaborate with the IT team to implement new technology solutions.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Familiarity with Microsoft Windows operating systems and Office 365.
- Basic understanding of networking concepts (TCP/IP, DNS) is a plus.
- Strong analytical thinking and troubleshooting skills.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced, team-oriented environment.