Job Description
Are you ready to launch a rewarding career in Information Technology? Apex Tech Solutions is seeking a dedicated and eager IT Support Trainee to join our growing team in Jacksonville, Florida. We offer comprehensive paid training, mentorship from industry experts, and a clear path to professional growth.
As a Trainee, you will work under the guidance of senior engineers to support our internal infrastructure and end-users. If you have a passion for technology and a desire to learn, this is the perfect opportunity to jumpstart your IT career.
Why Join Us?
- Hands-on Training: Gain real-world experience in a dynamic IT environment.
- Career Growth: Fast-track your progression to Junior Systems Administrator or Help Desk Specialist roles.
- Modern Tools: Work with the latest hardware, software, and cloud technologies.
Responsibilities
- Tier 1 Help Desk Support: Provide first-level technical assistance to employees via phone, email, and ticketing systems, diagnosing hardware and software issues.
- Hardware Configuration: Set up, configure, and deploy laptops, printers, and mobile devices for new hires and existing staff.
- Network Troubleshooting: Assist in identifying and resolving network connectivity issues, Wi-Fi problems, and security access challenges.
- Software Deployment: Install, patch, and update operating systems and business applications across the organization.
- User Education: Conduct IT training sessions to educate staff on security best practices and new software features.
- Asset Management: Maintain accurate inventory records of IT equipment and report on hardware lifecycle status.
- Support Documentation: Update technical documentation and knowledge base articles based on troubleshooting procedures.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or a related field (Bachelor's degree preferred).
- Basic Knowledge: Familiarity with Windows and MacOS operating systems, Microsoft Office Suite, and basic networking concepts.
- Problem Solving: Strong analytical skills with the ability to troubleshoot technical problems logically and efficiently.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Customer Service: A patient and professional demeanor when interacting with internal clients.
- Learning Agility: A self-starter mindset with a high aptitude for learning new technologies quickly.
- Security Clearance: Ability to pass a background check and drug screening.