Job Description
Are you ready to launch a career in Information Technology without the barrier of expensive equipment? Apex Systems is seeking a dedicated IT Support Trainee to join our dynamic team in Irvine, CA. We believe in nurturing talent, which is why we provide all the necessary hardware, laptops, and tools required for the role.
In this entry-level position, you will work alongside experienced professionals to gain hands-on experience in technical support, system administration, and network troubleshooting. We are looking for individuals who are eager to learn, possess a strong problem-solving mindset, and are ready to build a future in the tech industry.
Why Join Us?
- Equipment Provided: We supply all necessary hardware and software licenses.
- Mentorship: Work directly with senior engineers to accelerate your learning curve.
- Growth Path: Clear roadmap to progression into System Administration or Network Engineering.
Don't let a lack of gear hold you back. Apply today to start your journey in IT support!
Responsibilities
- Hardware & Software Support: Assist in diagnosing and resolving hardware and software issues for employees, including laptop repairs, printer setup, and application installation.
- Asset Management: Assist in the tracking, inventory, and maintenance of company equipment to ensure all assets are accounted for.
- Help Desk Assistance: Respond to incoming support tickets via phone, email, and chat, providing timely and accurate solutions to end-users.
- System Configuration: Support the setup and configuration of new workstations, ensuring they meet security and compliance standards.
- Documentation: Maintain accurate records of technical issues, resolutions, and system configurations in our ticketing system.
- Network Assistance: Collaborate with the network team to troubleshoot connectivity issues and perform basic network maintenance tasks.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in Information Technology, Computer Science, or a related field is a plus.
- Experience: No prior professional IT experience required; we are looking for trainees with a passion for technology.
- Technical Aptitude: Basic understanding of operating systems (Windows 10/11, macOS) and office productivity software.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Strong analytical thinking and the ability to troubleshoot complex problems logically.
- Availability: Must be willing to work in-office and adhere to a flexible schedule as needed.