Job Description
Are you ready to launch a rewarding career in Information Technology? Apex Technology Solutions is actively seeking a motivated IT Support Trainee to join our growing team in Jacksonville, FL. We provide a comprehensive training program designed to fast-track your transition from aspiring professional to certified IT specialist.
This is an Immediate Hire opportunity. You will work alongside senior engineers to support our enterprise clients, gaining invaluable hands-on experience with network infrastructure, hardware, and software solutions. If you have a passion for technology and a drive to succeed, we want to hear from you.
Why You'll Love Working Here:
- Fast-Track Career Path: Structured mentorship and clear progression to higher-level IT roles.
- Modern Technology Stack: Work with the latest tools in cloud computing and cybersecurity.
- Competitive Benefits: Comprehensive health, dental, and vision insurance.
Responsibilities
- Provide exceptional first-level technical support to end-users via phone, email, and ticketing systems.
- Install, configure, and troubleshoot desktop computers, printers, and mobile devices.
- Assist in the deployment and maintenance of local area networks (LAN) and wide area networks (WAN).
- Monitor system performance and troubleshoot hardware or software issues efficiently.
- Maintain accurate records of technical issues and resolutions in the knowledge base.
- Collaborate with the security team to ensure compliance with company IT policies.
- Perform regular system backups and data recovery procedures.
Qualifications
- High school diploma or equivalent (Bachelor's degree in Computer Science, IT, or related field preferred).
- Basic understanding of computer hardware components and operating systems (Windows/macOS).
- Familiarity with networking concepts, such as IP addressing and DNS.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills for interacting with non-technical staff.
- Willingness to obtain relevant IT certifications (we support training costs).
- Ability to work flexible hours, including occasional evenings or weekends.