Job Description
Join our dynamic IT team as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals ready to dive into hands-on technical training while providing essential support to our Madison-based clients. This immediate hire position offers unparalleled mentorship, structured learning paths, and a direct pathway to a full-time IT career. If you're passionate about problem-solving and eager to grow in a collaborative environment, this is your golden opportunity to transform potential into expertise.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Assist with user account management in Active Directory and cloud services
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex infrastructure projects
- Participate in continuous training on emerging technologies
Qualifications
- High school diploma or equivalent; relevant certifications a plus
- Basic understanding of networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Proficiency with Windows and macOS operating systems
- Ability to lift 30 lbs and work in a hands-on environment
- Valid driver's license for occasional on-site visits